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We take privacy seriously at Waffle and Company and are committed to protecting your privacy and the
confidentiality of any personal information that you give to us (i.e. information which identifies you
or another person) in accordance with the General Data Protection Regulation 2016.

Note: Waffle and Company is a registered company, trading as Waffle and Co.

Personal information will only be used for the purpose for which it was collected and to keep you notified of our news and events.

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures to safeguard and secure the information we keep.

We will never part with your personal information, unless you have given your specific consent, and this would be in the course of providing the services we are offering.

1. The information that we hold

We hold information you have given us, for example as a user of our services, participant or potential participant in our events, participant or potential participant in one of our events, or any member of staff, volunteer.

We will keep this information to the minimum and linked to the purpose for which we need it.

2. The reason for holding this information

We hold and process personal information for a number of reasons, which include:

  •  To manage our organisation
  • To administer and keep a record of our sales, activities and events, and of our communications with purchasers or potential purchasers contained within our website and online store (WooCommerce)
  • To fulfil contractual obligations
  • To comply with legal obligations

3. The legal basis we rely on

The data protection law sets out a number of different reasons why an organisation may collect and process your personal information. We rely on the following legal bases:

Wherever possible we will ask for your consent to hold and process your personal information.

Legitimate interest
In certain circumstances, where we have not received your consent, we may process your information in legitimate ways that might reasonably be expected, without impacting your rights or interests, such as keeping correspondence you have entered into with us by any medium and contacting you in connection with it.

Legal compliance
If the law requires us, we may need to collect and process your information

4. The length of time we keep your personal information

We will hold your personal information on our systems for as long as is necessary for us to fulfil the purposes for which you provided your personal information to us, typically this is around 3 years due to holding financial data via transactions made on the Waffle and Company Website.

5. How to control what we send you or request we update your personal information

The accuracy of your information is important to us. We want to ensure that we are able to communicate with you in ways that you are happy with and to provide you with information that is of interest.

Please contact us to change how we communicate with you or update the information we hold or opt out of receiving certain types of communications.

6. How we keep your personal information safe

We ensure that there are appropriate controls in place to protect your personal details and prevent them being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff and volunteers.

We will never share your personal information with any third party without your specific consent.

7. Your rights over your personal information

You have a variety of rights in respect of your personal information. You can withdraw the consent you have given at any time. You have the right to have access to the personal information we hold about you, to correct your personal information when incorrect, out of date or incomplete, to restrict how we use your personal information, and to delete your personal information from our
systems (this is known as the ‘Right to be Forgotten’).

In connection with the ‘Right to be Forgotten’, please bear in mind that upon request we will delete your personal details from our systems, but this can only be to the extent that we are permitted to do so by law or regulatory guidelines. For example, we are required to retain financial data for seven years.

8. How to find out more, raise concerns about data privacy or make a complaint

If you would like more information, or to have access to the personal information we have about you, to update it or if you have any questions or concerns about this policy, please contact Waffle and Company at the address given at the end.

To make a formal complaint about any aspect of Waffle and Company’s approach to data protection, please contact 

If you feel that your data has not been handled correctly, or you are unhappy about the response to any request you have made to us regarding your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (telephone: 0303 123 1113 or

Head Office:
Waffle+Co Kitchen, Moresby Offices,
Whiteways, Saffron Walden CB101NX

All Rights Reserved.
©Waffle&Co 2020.